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Privacy Policy

Last updated: October 2025

This Privacy Policy describes how Viva La Vida Imports, LLC (“we”, “us”, “our”, or the “Site”) collects, uses, and shares your Personal Information when you visit or make a purchase from www.vivalavidaimports.com.

By using our Site, you agree to the collection and use of information in accordance with this Policy.

1. Contact

If you have any questions, would like more information about our privacy practices, or wish to make a complaint, you can reach us at:

Viva La Vida Imports, LLC
2510 Market Street, Suite B
Detroit, MI 48207 USA
Email: hola@vivalavidaimports.com

2. Information We Collect

We collect several types of information in order to provide you with our products and improve your shopping experience.

Device Information

  • Purpose: To load the Site accurately and perform analytics on Site usage.

  • Source: Automatically collected using cookies, log files, web beacons, tags, or pixels.

  • Personal Information: Browser version, IP address, time zone, cookie data, which pages or products you view, search terms, and your interactions with the Site.

  • Disclosure: Shared with our processor Shopify.

Order Information

  • Purpose: To process your order, arrange shipping, issue invoices and confirmations, communicate with you, screen for fraud, and—if you opt in—send updates or marketing.

  • Source: Collected directly from you.

  • Personal Information: Name, billing and shipping addresses, payment information (such as credit card details), email address, and phone number.

  • Disclosure: Shared with Shopify and other necessary service providers such as payment processors and shipping partners.

Customer Support Information

  • Purpose: To provide assistance and resolve issues.

  • Source: Collected from you when you contact us by email, social media, or our Site.

  • Personal Information: Name, contact information, and any additional details you provide.

3. How We Use Personal Information

We use your information to:

  • Fulfill and deliver your orders

  • Communicate with you about your order or account

  • Process payments and refunds

  • Improve our website, products, and services

  • Detect and prevent fraud or misuse

  • Provide marketing or promotional messages (if you’ve opted in)

4. Sharing Personal Information

We share information with trusted partners who help us operate our business:

  • Shopify – our e-commerce platform. Shopify Privacy Policy.

  • Payment Processors & Shipping Partners – to process payments and deliver orders.

  • Analytics & Advertising Partners – to understand traffic and improve marketing performance.

We may also share information if required by law or to protect our rights.

5. Behavioural Advertising & Analytics

We use tools like Google Analytics and Shopify Audiences to better understand our customers and offer relevant promotions.

You can also opt out of targeted advertising here:

6. Cookies

Cookies help our Site remember your preferences and improve your experience.
They may be functional, performance, or advertising cookies.

You can manage or block cookies through your browser settings. For details, visit www.allaboutcookies.org.
Removing cookies may impact how the Site functions.

For a complete list of cookies used by Shopify, visit Shopify’s Cookie Policy.

7. Retention

We retain Personal Information as long as necessary to fulfill the purposes outlined here, including compliance with tax and legal requirements.
You may request deletion of your data at any time—see Your Rights below.

8. Minors

Our Site is not intended for individuals under 18. We do not knowingly collect data from minors. If you believe your child has provided us information, please contact us to request deletion.

9. Your Rights

If You Are an EEA Resident (GDPR)

You have the right to:

  • Access, correct, update, or delete your Personal Information

  • Object to or restrict processing

  • Withdraw consent at any time

  • Request data portability

To exercise these rights, contact us at hola@vivalavidaimports.com.
Your information may be processed in Ireland and transferred to Canada and the United States under standard contractual safeguards.
Learn more from Shopify’s GDPR Whitepaper.

If You Are a California Resident (CCPA)

You have the right to:

  • Know what Personal Information we collect and share

  • Request deletion of your Personal Information

  • Opt out of the sale or sharing of your Personal Information

  • Non-discrimination for exercising these rights

To exercise any of these rights, please email hola@vivalavidaimports.com.

10. Data Transfers

We may transfer your Personal Information to service providers located in other countries (including Canada and the U.S.) where data protection laws may differ.
We use safeguards such as standard contractual clauses where required by law.

11. Automated Decision-Making

We do not engage in fully automated decision-making that has a legal or significant effect on you.
Shopify uses limited automated decision-making (such as temporary blacklisting for fraud prevention), which does not have a legal or significant impact.

12. Do Not Track

Because there is no consistent industry standard for responding to “Do Not Track” signals, we do not alter our data-collection practices when such a signal is detected.

13. Changes

We may update this Policy occasionally to reflect operational, legal, or regulatory changes. We’ll post updates here and revise the “Last updated” date at the top of this page.

14. Complaints

If you are unhappy with how we handle your Personal Information, please contact us first at hola@vivalavidaimports.com.
If you are in the EEA and remain unsatisfied, you have the right to lodge a complaint with your local data-protection authority.