All our products are handmade by skilled artisans and their families in Mexico. Each piece is carefully crafted with dedication, love, and respect for traditional techniques.
Because of the artisanal process, natural variations and minor imperfections may occur — these are not defects but unique characteristics that make every item truly one-of-a-kind. No two pieces are exactly alike, and differences in color, texture, or size reflect the handmade nature of our collections.
Please note that some designs may be discontinued without prior notice due to material availability or artisan decisions.
Actual product colors may vary slightly from the images shown on our website. Factors such as monitor and browser settings, lighting conditions, and natural dye variations can affect how colors appear on screen.
We do our best to ensure that our product photos represent the colors accurately, but screen images should be used as a guide only.
Due to the exclusive, handmade nature of our products, we are unable to accept returns or refunds unless your item arrives damaged, faulty, or incorrect.
Items may be eligible for exchange or refund within 7 days of delivery, provided they are unused, unaltered, and in their original condition, accompanied by proof of purchase. Please review our Refund & Exchange Policy for full details before purchasing.
If you have any questions about a product or your order, please reach out to us — we’re always happy to help!
📧 Email: hola@vivalavidaimports.com
We’ll do our best to get back to you as soon as possible.