WE STRIVE TO CARE FOR OUR CUSTOMERS

RETURNS | REFUND

RETURNS

30 Days Return Policy:

We strongly believe in our products and are confident that you will love them as much as we do. However, if our products do not meet your expectations, we are pleased to offer you a 30 day return policy with a full refund of the purchase price. Simply email us at vivalavidaimports@gmail.com with the subject line “RETURN” within 30 days of your initial purchase to receive return instructions.    

To be eligible for a full return or exchange, items must be unused, unaltered and in the same condition that you received it. We also require a proof of purchase. Your receipt or proof of purchase can be a copy of the confirmation order or shipment confirmation from your online order.

REFUND

Once your return is received and inspected, we will process the refund for the purchase amount to your original method of payment or issue you a store credit within 5 business days.  

Items can also be returned or exchanged at our mall location with proof of purchase:

Twelve Oaks Mall
27500 Novi Rd. Novi, MI, 48377
Upstairs by Pottery Barn and Claire's  

DAMAGED ITEMS

We package our products as delicately as possible, especially our most fragile items. However, we understand damages can occur during shipment. When your order arrives, please inspect the package for any damages as soon as you have received it. If damage occurred to your item(s) in your shipment, please notify us immediately at vivalavidaimports@gmail.com.